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Welcome to the eBid Help Centre
Home > Help > HelpDesk Index .. Choose your help method
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We have 3 methods for aiding our members... Frequently Asked Questions, Via the Support Forums and after reading the FAQs and having posted a message in the forums without reply, you can contact us by email. |
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| Click on the page below that most suits your query. You will be taken to a page listing the most common problems that our users face. If you feel your problem is common and could be a valued asset to our FAQ pages then please help us by leaving it in the Website Suggestions Forum. |
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| 1. |
Registration, Password Problems, Upgrading and Logging in
How and why you should register with eBid. |
| 2. |
Selling and Starting Auctions & eBid Stores
Help and instructions for starting auctions on eBid. |
| 3. |
Bidding, Buying & Finding Auctions
Information and tips on finding what you are after, making bids and being successful on your auctions. |
| 4. |
My eBid Auction HQ
My eBid is your own personalised auction control area. |
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After the Auction Closes & Making Payments
What to do after an auction has finished. How to make payment, making contact etc... |
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Help with Wanteds
A "Wanted" is the opposite of an auction, tell sellers what you want to buy and how much you are willing to pay for it and let them outbid each other downwards. |
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Fees and Charges
Our posting, closing and featured fee structure. How to pay off your balance and other money questions. |
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User Feedback and Ratings
What is feedback, how do i receive and leave it? |
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Fraud Prevention and Resolution
eBid take fraud very seriously and have helped in a number of criminal convictions. Our FAQ will help you spot fraudsters and help you deal with them. |
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PPPay.com Instant & Escrow Payments
We are proud to offer our escrow service with our friends at PPPay.com, allowing for safety and peace of mind when paying for your auctions in multiple currencies. |
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Buddy Points, Buddy Auctions & eBid Affiliate Program
Learn how you can earn money or loyalty points by sending visitors to eBid thru your emails and websites. |
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Our forums are a great place to ask a question or to find an answer to your query. You can also access them at any time via the "Forums" button at the top of every page. We currently have 8 different "Members Support Forums" and many others that you might want to contribute to. Click here to visit the Forums. |
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| Due to the enormous workload and time gaps involved with dealing with email support, please be warned that if your request is for a query that is already covered within our FAQ pages or Community Forums your ticket will be placed to the back of the queue to allow us to tend to customers that have problems that cannot be sorted out via our FAQ pages. |
| If you have read the above warning and still feel you require help click here to open a support ticket. |
| Lost your login details? Click here to visit our reminder page. |
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| Our FAQ pages should contain the answers to most of the common questions that users ask about eBid. If you can't find what you are looking for then the eBid Community will be more than willing to help out. Search for the answer to your question or post a new thread containing your question. If you think your question would be valuable to others then feel free to leave it on the Additions to FAQ pages thread. |
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